Feature checklists rarely decide anything. What decides it is the pricing metric, who has to write the tests, and which limitation you can live with.
Entry price
Quote on request
Quote onlyFree tier available
Free tierWhat drives the bill
The metric that actually scales your invoice.
Enterprise annual contracts priced by traffic, typically six figures at scale.
Usage-based pricing per product with a substantial free tier; most small teams stay free indefinitely.
Free tier
No free tier; Hotjar is the company's self-serve entry product.
Large monthly free allowance across every product, plus free self-hosting.
Open source
MIT (core) / proprietary enterprise modules
Self-hostable
No-code authoring
Languages
Platforms
Fits teams
Adoption
Widely used
Contentsquare · since 2012
Widely used
PostHog · since 2020
Strengths
Limitations
Best for
Large e-commerce, travel and financial organisations with dedicated optimisation teams.
Startups and scale-ups consolidating analytics, replay and flags into one platform.
All of these integrate with: Snowflake.
Pricing last reviewed August 2026 and is indicative only — confirm on each vendor’s own page.