Dovetail vs Lyssna

From $29 per user/month (indicative)

From $89 per month (indicative, Basic)

Priced per contributor; viewers are often cheaper or free depending on plan.

Panel responses are purchased separately per participant, typically a low single-digit dollar amount for general audiences.

Free plan for individuals with limited projects.

Free plan with limited monthly responses.

Established

Dovetail · since 2017

Established

Lyssna · since 2011

• Turns scattered research into a searchable organisational asset.
• Automatic transcription and AI-assisted theme detection save real analysis hours.
• Good at making findings visible to people who did not attend the sessions.

• Extremely fast — a first-click test can be designed, run and answered inside an hour.
• Cheap enough to use for routine design decisions rather than special projects.
• Simple test types that non-researchers can run correctly.

• It stores and analyses research; it does not recruit or run sessions.
• Value depends entirely on discipline — an untagged repository is a folder.
• Costs scale with the number of contributors.

• Narrow: it answers specific comparative questions, not exploratory ones.
• No moderated sessions.
• Panel is general-population; niche B2B audiences are hard to reach.

Organisations running enough research that findings get lost.

Design teams that want quick evidence for everyday interface decisions.