Heap vs OpenReplay

Free tier available

From $4.5 per 1k sessions (indicative, cloud)

Paid tiers are quote-based by session volume.

Self-hosting costs only infrastructure. Cloud pricing is usage-based and cheaper than the closed-source leaders.

Free plan with a monthly session limit.

Self-hosted community edition is free and unlimited.

Widely used

Contentsquare · since 2013

Established

OpenReplay · since 2021

• Retroactive event definition eliminates 'we didn't track that' entirely.
• Very fast time to first insight — no instrumentation project required.
• Warehouse sync for teams that want the raw data.

• Full data sovereignty — recordings stay inside your infrastructure.
• Developer-focused feature set comparable to LogRocket.
• No volume-based pricing when self-hosted.

• Autocaptured data needs governance or the event list becomes unusable noise.
• Session-based pricing on high-traffic products.
• Acquisition means overlap with Contentsquare's own products.

• Self-hosting session replay is a non-trivial operational commitment, including storage.
• Smaller community and fewer integrations than the commercial tools.
• Analytics and funnel features are thinner.

Product teams that want analytics without an instrumentation backlog.

Privacy-constrained or high-volume teams that cannot use a hosted replay vendor.