Lyssna vs UserTesting

From $89 per month (indicative, Basic)

Quote on request

Panel responses are purchased separately per participant, typically a low single-digit dollar amount for general audiences.

Annual contracts, historically in the tens of thousands. Priced by seats and study volume, not per session.

Free plan with limited monthly responses.

No free tier; demo and trial on request.

Established

Lyssna · since 2011

Category standard

UserTesting (Thoma Bravo) · since 2007

• Extremely fast — a first-click test can be designed, run and answered inside an hour.
• Cheap enough to use for routine design decisions rather than special projects.
• Simple test types that non-researchers can run correctly.

• The deepest participant panel, including hard-to-reach professional segments.
• Sessions come back within hours, not days.
• Analysis tooling — transcripts, sentiment, clip creation — makes findings shareable.

• Narrow: it answers specific comparative questions, not exploratory ones.
• No moderated sessions.
• Panel is general-population; niche B2B audiences are hard to reach.

• Expensive with a high minimum commitment; unaffordable for small teams.
• Panel participants are experienced testers, which can skew behaviour towards articulate narration.
• Annual contracts do not suit occasional research needs.

Design teams that want quick evidence for everyday interface decisions.

Enterprises running continuous research with dedicated researchers.