Redmine vs Marker.io

Free and open source

From $39 per month (indicative, starter)

Free software. You pay for hosting, upgrades and the plugin maintenance that comes with them.

Priced by team, with unlimited guest reporters on most plans — important if clients file bugs.

Everything, self-hosted

15-day trial.

Established

OSS community · since 2006

Established

Marker.io · since 2015

• No licence cost at any user count.
• Full data control, which matters for defence, public sector and regulated work.
• Very stable and well understood.

• Automatic technical context removes the single biggest cause of wasted triage time.
• Non-technical reporters need no account in the destination tracker.
• Issues land directly in the tracker developers already use.

• Dated interface that new team members find unpleasant.
• Plugin quality varies and upgrades frequently break them.
• You own hosting, backups, security patching and upgrades.

• Web only — no native mobile capture.
• Requires embedding a script, which some security teams will question.
• Adds a per-month cost on top of your existing tracker.

Organisations that must self-host and cannot spend on licences.

Agencies and teams where non-developers report bugs regularly.