Smartlook vs OpenReplay

From $55 per month (indicative)

From $4.5 per 1k sessions (indicative, cloud)

Session-based pricing; mobile sessions counted alongside web.

Self-hosting costs only infrastructure. Cloud pricing is usage-based and cheaper than the closed-source leaders.

Free plan with a monthly session limit.

Self-hosted community edition is free and unlimited.

Established

Cisco · since 2016

Established

OpenReplay · since 2021

• Genuinely good native mobile replay, including Flutter and React Native.
• Always-on event tracking without pre-instrumentation.
• Reasonable pricing for mid-sized traffic.

• Full data sovereignty — recordings stay inside your infrastructure.
• Developer-focused feature set comparable to LogRocket.
• No volume-based pricing when self-hosted.

• Post-acquisition product direction is uncertain.
• Web analytics features are behind Hotjar and FullStory.
• Interface is less refined than the market leaders.

• Self-hosting session replay is a non-trivial operational commitment, including storage.
• Smaller community and fewer integrations than the commercial tools.
• Analytics and funnel features are thinner.

Teams whose primary product is a native mobile app.

Privacy-constrained or high-volume teams that cannot use a hosted replay vendor.